FAQ

 To help you gain a quicker and more thorough understanding, Lightide’s online FAQ gives purchase tips, lighting tips, and advice on how to buy through the led solution. If you don’t find the answer to the FAQ you’re looking for, contact us today, and we will be glad to answer any questions and help you get the best methods and most efficient ways to creatively light up your project or business. 

faq & warranty

A:  Welcome sample order to test and check quality. Mixed samples are acceptable.

A: The samples will take 7 days.  Mass production time needs 2-4 weeks for order quantity based on different quantities.

A: Low MOQ.  2pcs sample for checking is acceptable.

A: As for express service, we usually ship samples by DHL, UPS, FedEx. And it usually takes 5-7 days to arrive. Air cargo will take about 10-15 days.  Sea cargo also is optional for mass products and will take about 25-35 days.

All Lightide LED Lighting products are UL/cUL or ETL/cETL certified. Please visit the Certificate to find more details about our certifications to UL standards.

A: Firstly, let us know your requirements or application. Please contact us.
Secondly, We quote and make some simulations according to your requirements or our suggestions.
Thirdly, the customer confirms the samples and send the payment for formal order.
Fourthly, we arrange the productio

A:  Please inform us formally before our production and confirm the design firstly based on our sample if you don’t need UL Label. Otherwise, you need to make UL multiple listing first. Then we can print your LOGO together with your UL.

 Moreover, Lightide offers a wide range of product customization features,  such as LED chips, specific CCT, or drivers. We can design and create any modification for any of the products that we offer. 

Outdoor LED lighting fixtures can be used inside or outside. The fixtures are IP65 rated above and weather-resistant can withstand extreme temperatures and are usually waterproof. Some indoor led lighting fixtures are marked with the waterproof rating.

A: Lightide offers 5-10 years warranty to our complete products based on detailed requirements. 

A: Firstly, our led lighting products are produced in a strict quality control system and the defective rate will be less than 0.3%.
Secondly, during the guarantee period, we will send new led fixtures or parts with a new order for a small quantity. For defective batch products, we will send you new parts to replace or we can discuss the solution including re-call according to the real situation, and you don’t need to send the bad one to us.

A: We accept T/T by 30% + 70% payment. Also accept Paypal, Credit Card, Western Union for payment.

Below is one of the bank accounts for reference. 

BANK NAME:  DBS BANK HONG KONG LIMITED
ADDRESS:    11TH FLOOR, THE CENTER, 99 QUEEN’S ROAD CENTRAL, CENTRAL, HONG KONG
SWIFT CODE:  DHBKHKHH
ACCT NO.:     7996 9059 355
BENEFICIARY: XT LIGHTIDE MANUFACTORY CO., LTD      
ADDRESS:  SHEN ZHEN, CHINA, 518125

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