FAQ For Commercial & Outdoor LED Lighting Solution
Lightide’s online FAQ gives purchase tips, lighting tips, news, shipment, and advice on how to buy through the led solution. To help you gain a quicker and more thorough understanding, contact us today if you don’t find the answer to the FAQ you’re looking for. Certainly, we will be glad to answer any questions and help you get the best methods and most efficient ways to creatively light up your project or business.
As for express service, we usually ship samples by DHL, UPS, or FedEx. And it usually takes 5-7 days to arrive. Air cargo will take about 10-15 days. Sea cargo also is optional for mass products and it will take about 25-35 days to North America.
Please inform us formally before our production and confirm the design firstly based on our sample if you don’t need UL Label. Otherwise, you need to make UL multiple listing first. Then we can print your LOGO together with your UL. Moreover, Lightide offers a wide range of product customization features, such as LED chips, specific CCT, or drivers. We can design and create any modification for any of the products that we offer.
Firstly, our led lighting products are produced in a strict quality control system and the defective rate will be less than 0.3%.
Secondly, during the guarantee period, we will send new led fixtures or parts with new orders for a small quantity. For defective batch products, we will send you new parts to replace or we can discuss the solution including re-call according to the real situation, and you don’t need to send the bad one to us.
We’re proud to offer a vast assortment of commercial & outdoor LED lighting fixtures. But, we also realize that with endless options comes endless decisions. Hope the above FAQ can clear all your questions. Contact us if necessary.